Returns
We want you to feel confident choosing a travel makeup bag or cosmetic pouch. If something is not right, eligible return requests can be made within 30 days of receipt. Items must be unused and in their original packaging. Please contact us for the return address and instructions before sending anything back.
How to start a return
- Check that your request is within 30 days of receipt.
- Confirm the item is unused and in its original packaging.
- Contact us via Contact Us for the return address and instructions.
- Send the item only after you have received those instructions.
Do not send returns to any address without contacting us first. This helps avoid delays and misdirected parcels.
Return shipping costs
The customer pays return shipping, except where the item is damaged, defective, or incorrect. In those cases, we will cover return shipping. If you believe your item falls into one of those categories, contact us with details and any relevant photos so we can review it.
Refunds
Refunds are initiated 5–10 business days after inspection. The time it takes for the refund to arrive depends on your payment provider. We cannot control provider processing times. Refunds are issued to the original payment method where possible. For more on payment, see Payment Policy.
Before you order
Because returns require unused items in original packaging, please compare compartments and opening styles carefully before buying. The Buying Guide explains what to look for, and FAQ answers common return worries. Our Shipping Policy page covers delivery estimates. Nothing in this policy affects your statutory rights.
Different return questions
If you changed your mind, check the unused condition, original packaging and 30-day request window before contacting us. If an item arrives damaged, defective or different from what was ordered, describe the problem and include relevant photos when possible; the return-shipping rule is different for those situations.
An item that has not arrived is a delivery question rather than a completed return. See the shipping information and provide the order details when contacting us. The date a refund is initiated is not necessarily the date it appears in your account.