Frequently Asked Questions

Everyday pouches are generally smaller and simpler for daily essentials. Travel cases are intended for a longer routine, with more room for brushes, bottles, or extras. Compare compartments and opening styles on the product pages, and see the Buying Guide for a practical comparison.

Yes. Shipping is free to both the United States and Canada. Prices are in USD. Processing is estimated at 1–3 business days, with transit estimates of 3–6 business days to the US and 4–8 business days to Canada. See Shipping Policy.

You can request a cancellation before dispatch. Contact us as soon as possible with your order details. Once dispatched, an order cannot be cancelled, but you may be able to return eligible items. See Cancellation and Exchange Policy and Returns and Refunds Policy.

Eligible return requests can be made within 30 days of receipt for unused items in original packaging. Contact us for the return address and instructions before sending anything back. The customer pays return shipping except for damaged, defective, or incorrect items. Refunds are initiated 5–10 business days after inspection. See Returns and Refunds Policy.

Refunds are initiated after inspection and are usually issued to the original payment method. The time to arrive depends on your payment provider. See Payment Policy.

We do not make unsupported waterproof claims. Please read each product description for the materials and construction we can confirm. If a spill happens, follow the care notes in the Buying Guide.

Care depends on the material. As a general approach, empty the pouch, remove loose debris, and wipe the interior with a soft damp cloth if the material allows. Avoid harsh cleaners. Let it air dry fully before closing. See the Buying Guide for more.

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