Cancellation
You can request a cancellation before dispatch. If your order has not yet been dispatched, contact us as soon as possible via Contact Us with your order details. We will confirm whether the cancellation can be processed.
Once an order has been dispatched, it cannot be cancelled. In that case, please review the Returns and Refunds Policy policy for eligible returns within 30 days of receipt. Items must be unused and in original packaging, and the customer pays return shipping except for damaged, defective, or incorrect items.
What to include in a cancellation request
- Your order number, if available.
- The product name or names.
- A clear request to cancel.
Processing estimates are 1–3 business days, so please send your request promptly. Dispatch can happen within that window. We cannot guarantee cancellation once processing has moved to dispatch.
Refunds after cancellation
If a cancellation is accepted before dispatch, any refund will be handled through the original payment method. Refund timing depends on your payment provider. For more information, see Payment Policy.
For delivery timelines, see Shipping Policy. For general questions, the FAQ covers cancellations alongside shipping and returns. Nothing in this cancellation information affects your statutory rights.
Before and after dispatch
Include the order number and identify the items when requesting a cancellation. Sending the request quickly makes it easier to check whether dispatch has already happened. A request is not the same as a confirmed cancellation; wait for the store to confirm the result.
If the order has already been sent, review the returns and refunds policy and contact the store before sending anything back.